Does Medical Aid have to be so complex?

The new generation of medical aid customers are curious, want to understand the details, and expect great customer service. But the complexities of the medical aid industry makes choosing one – specifically the right one – not a simple matter.

In the current economic climate, finding the best option for your particular needs requires a fair amount of time spent researching and comparing. Products differ to such an extent that it's difficult for consumers to compare like with like. There are so many variables involved – the main ones being price and cover. But the wide range of benefits and monthly contribution rates across medical aid schemes is astounding, making choosing one a challenge from the onset. How are you supposed to assess which one out of the many will give you the best value for money?

Where to go to choose a medical aid

There are three options:

How Hippo helps you choose a medical aid

Complex products like medical aids can be compared using some basic needs-based information that you provide. The questions are designed around accessibility, richness of benefits and affordability.

With this information, Hippo's algorithms work out what you need to look for when comparing medical aid products and provides instant online quotes. The results offer an easy to understand storyline of the products quoted as well as the standard price for the product. If the results don't suit you, you can easily adjust the needs calculator and get real-time results without having to start again.

Get unbiased medical aid advice

To get specific questions answered or to chat to someone before making a final decision, Hippo offers medical aid help and support . With a team of approximately seventy accredited advisors that are technically trained and licenced to assist customers, this service provides you with objective advice which can turn a complex experience into a reliable and easy-to-use process. The advisory team has contracts with most open market medical aids in South Africa.

Remember that medical aid schemes update their plans annually, this is why it's important for you to review your current plan regularly to ensure your health needs are being met. Premiums should match the cover, quality, and customer service. With the right guidance, Hippo takes the pain out of choosing the right medical aid suitable for your needs.